Legal

Terms of Service

Last updated: 2 June 2026

These terms govern your access to and use of Arvo, an all-in-one CRM for service businesses operated by Jarmos Group Pty Ltd (ABN 49 682 682 604) (“Arvo”, “we”, “us”, “our”). By creating an account, starting a trial, or using the service, you agree to these terms. If you’re agreeing on behalf of a business, you confirm you’re authorised to bind that business.

1. The service & your account

Arvo provides a cloud-based CRM platform including leads and pipeline, quoting, jobs, invoicing, email, automation, a no-code object builder, a customer portal and related features. To use it you must create an account and provide accurate, current information. You’re responsible for your account, for keeping your login credentials secure, and for all activity that occurs under your account and those of your users. You must be at least 18 years old and able to enter a binding contract.

2. Free trial

We offer a 14-day free trial. No credit card is required to begin. At the end of the trial you may choose a paid plan to continue. If you don’t subscribe, access to your workspace may be paused, and your data may be deleted after a reasonable period (see clause 4). We may modify or withdraw trial offers at any time.

3. Subscriptions, billing & cancellation

• Plans & pricing. Paid plans are billed per active user, in Australian dollars (AUD), plus GST where applicable. Current pricing is shown at arvocrm.com.
• Recurring billing. Subscriptions renew automatically each billing period (monthly or annually) until cancelled. By subscribing you authorise us (and our payment processor) to charge your payment method on each renewal.
• Payment processing. Payments are handled by our third-party processor (Stripe). We don’t store your full card details.
• Changes. Adding users or changing plans may change your charges, applied at the next billing cycle or pro-rated as indicated at checkout.
• Cancellation. You can cancel anytime from your account settings; cancellation takes effect at the end of the current paid period. Except where required by law, fees already paid are non-refundable.
• Price changes. We may change pricing with at least 30 days’ notice before it applies to your next renewal.

4. Your data & the data you store

You retain all rights to the data you and your users put into Arvo, including your customers’ information (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the service. We handle personal information in line with our Privacy Policy.

You are the controller of your Customer Data and are responsible for having a lawful basis to collect and use it, and for complying with applicable privacy and marketing laws (including the Australian Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth)). You can export your data at any time while your subscription is active. After termination, we may delete your data after a reasonable retention period; please export anything you need first.

5. Acceptable use

You agree not to, and not to permit anyone to:

• use Arvo for anything unlawful, infringing, deceptive, or harmful;
• upload malware, or attempt to gain unauthorised access to the service, other accounts, or our systems;
• probe, scan, overload, or disrupt the service or its infrastructure;
• resell, sublicense, or provide the service to third parties except as expressly permitted (e.g. your own users under your subscription);
• use the service to store or transmit content you don’t have the right to, or that is offensive or illegal;
• circumvent usage limits, security, or access controls.

6. Email, messaging & anti-spam

Arvo lets you send email and messages to your contacts. You are solely responsible for the content of those messages and for ensuring you have consent or another lawful basis to contact recipients. You must comply with all applicable anti-spam laws, including providing a functional unsubscribe mechanism and accurate sender information where required. You must not use Arvo to send unsolicited bulk email in breach of the law. We may suspend sending that generates excessive complaints, bounces, or breaches these terms or our email providers’ policies.

7. Third-party integrations

Arvo connects with third-party services you choose to enable (for example Xero for accounting, Stripe for payments, and email providers). Your use of those services is governed by their own terms and privacy policies. We’re not responsible for third-party services, and connecting them authorises Arvo to exchange the relevant data needed for the integration to work. You can disconnect an integration at any time from your settings.

8. Intellectual property

Arvo, including its software, design, branding and content (excluding your Customer Data), is owned by Jarmos Group Pty Ltd and protected by intellectual property laws. We grant you a non-exclusive, non-transferable, revocable right to use the service during your subscription. You may not copy, modify, reverse-engineer, or create derivative works of the platform except to the extent permitted by law. Feedback you provide may be used by us without obligation to you.

9. Availability, support & changes

We work hard to keep Arvo available and reliable, but we don’t guarantee uninterrupted or error-free service. We may perform maintenance, and we may add, change, or remove features over time. We provide support via the channels listed at arvocrm.com/contact. We’ll give reasonable notice of material adverse changes where practical.

10. Suspension & termination

You may stop using Arvo and cancel at any time. We may suspend or terminate your access if you breach these terms, fail to pay, or use the service in a way that risks harm to us, other users, or third parties. Where reasonable and lawful, we’ll give you notice and an opportunity to fix the issue. On termination, your right to use the service ends and we may delete your data after a reasonable period.

11. Warranties & disclaimers

To the maximum extent permitted by law, Arvo is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for breach of such a guarantee can be limited, it is limited (at our option) to re-supplying the service or paying the cost of having it re-supplied.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, goodwill, or data. Our total aggregate liability arising out of or relating to the service in any 12-month period is limited to the fees you paid us for the service in that period. These limits apply to the fullest extent permitted by law and don’t limit liability that can’t lawfully be limited.

13. Indemnity

You agree to indemnify and hold harmless Jarmos Group Pty Ltd from claims, losses, and costs (including reasonable legal fees) arising from your Customer Data, your use of the service in breach of these terms or the law, or your messaging to recipients without a lawful basis.

14. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.

15. Changes to these terms

We may update these terms from time to time. If we make material changes, we’ll take reasonable steps to notify you (for example, by email or an in-app notice). Continuing to use Arvo after changes take effect means you accept the updated terms.

16. Contact us

Questions about these terms? Contact us: